Refund policy

At Dry Gravy, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please contact us within 7 days of receiving your order to discuss your concerns

Return Policy
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a video as a proof of opening the package you received from scratch.

To start a return, you can contact us at info@drygravy.com. Please note that returns will need to be sent to the following address: Plot 14, first floor, Suraj Nagar East, Civil Lines, Jaipur - 302006

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@drygravy.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. A video as a proof of opening the package you received from scratch would be required. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@drygravy.com.