Shipping policy

 

Dry Gravy Shipping Policy

1. General Information At Dry Gravy, we are committed to delivering your orders promptly and efficiently. This shipping policy outlines the terms and conditions related to the shipping of our products.

2. Shipping Timeframe

  • Standard Shipping: Orders are typically processed and shipped within 1-2 business days.
  • Delivery Time: Standard shipping usually takes 5-7 working days from the date of shipment.
  • Working Days: Our business days are Monday through Saturday, excluding public holidays.

3. Shipping Rates

  • Flat Rate Shipping: We offer a flat shipping rate for all orders, regardless of order size or weight. The shipping cost will be calculated and displayed at checkout.
  • Free Shipping: Occasionally, we may offer free shipping promotions. Please check our website for current offers.

4. Shipping Carriers We use reputable carriers to ensure your order arrives safely and on time. Our primary carriers include Shiprocket, but we may use other carriers as needed to meet delivery timelines.

5. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with a tracking number.
  • You can track your order through the carrier’s website or through the order tracking feature on our website.

6. Delivery Issues

  • Delayed Shipments: While we strive to deliver within the 5-7 working days timeframe, delays can occur due to unforeseen circumstances. We appreciate your understanding and patience in such cases.
  • Lost Packages: If your order does not arrive within the expected timeframe, please contact our customer service team for assistance.

7. Shipping Restrictions

  • International Shipping: Currently, we only ship within India. We do not offer international shipping at this time.
  • PO Boxes and APO/FPO Addresses: We do not ship to PO Boxes or APO/FPO addresses.

8. Address Accuracy

  • Please ensure that your shipping address is complete and accurate at the time of order. Dry Gravy is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Changes to Shipping Information

  • If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

10. Contact Information For any questions or concerns regarding our shipping policy, please contact us at info@drygravy.com